Contact Us

We want to make access to our services as easy as possible for our customers. The information below details the various ways to contact us, our current opening times and office locations.


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Follow @WestNorfolkBC to send us tweets and receive live updates on a range of services


 Online Form


Use the online electronic form: General Enquiry eForm


Once you have submitted the form, we aim to respond within 24 hours. If you include your email address, you will also receive an automated email confirming the same details.





For all enquires please email us on


 Community Information Points


There are a number of Community Information Points located in rural areas where council services can be accessed via the Internet.





Contact our Council Information Centre on 01553 616200


Our telephone opening hours are:


Day Opening Hours
Monday: 8.45am - 5.15pm
Tuesday: 8.45am - 5.15pm
Wednesday: 8.45am - 5.15pm
Thursday:  8.45am - 5.15pm
Friday: 8.45am - 4.45pm


Our fax number is 01553 691663


 Out of Hours Emergencies


For emergencies outside normal office hours, including weekends and public holidays, please use our Out of Hours Emergency number: 01553 616601



 In Writing


Borough Council of King's Lynn & West Norfolk

Kings Court

Chapel Street

King's Lynn


PE30 1EX


DX 57825 King's Lynn


 Office Opening Hours


There are Council Information Centres in King's Lynn, Hunstanton, and Downham Market. Please check below for the opening times of each office.


At any of our Council Information Centres you can:

  • Get advice and information
  • Arrange delivery of any council service
  • Make a payment for council services - no cash accepted 
  • Submit applications along with supporting documentation or evidence
  • Get assistance and advice in completing application forms

King's Lynn Office Opening Times


Day Opening Hours
Monday: 8.45am - 5.15pm
Tuesday: 8.45am - 5.15pm
Wednesday: 9.30am - 5.15pm
Thursday:  8.45am - 5.15pm
Friday: 8.45am - 4.45pm


Hunstanton and Downham Market Offices Opening Times


Day Opening Hours
Monday: 9.00am - 5.00pm
Tuesday: 9.00am - 5.00pm
Wednesday: 9.00am - 5.00pm
Thursday: 9.00am - 5.00pm
Friday: 9.00am - 4.45pm


Please note the Hunstanton and Downham Market offices are closed everyday between 1.00pm - 2.00pm



 Providing Feedback


We appreciate and welcome your feedback to continually improve the services we deliver.


To comment about our services generally, please  complete our Customer Comments eForm


To comment about individual website pages, please select the appropriate Govmetric Smiley face in the right-hand column. Should you wish us to personally reply to any comment left via GovMetric, please leave either an e-mail address or telephone number. 


Last updated: 17 September 2015
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