Contact Us

We want to make access to our services as easy as possible for our customers. The information below details our current opening times, office locations and various ways to contact us. 

 

 Online Form

 

Use the online electronic form: General Enquiry eForm

 

Once you have submitted the form, we aim to respond within 24hours. If you include your email address, you will also receive an automated email confirming the same details.

 

E-mail

 Email

 

For all enquires please email us on contact@west-norfolk.gov.uk

 

Telephone

 Telephone

 

Contact our Council Information Centre on 01553 616200

 

Our telephone opening hours are:

 

Day Opening Hours
Monday: 8.45am - 5.15pm
Tuesday: 8.45am - 5.15pm
Wednesday: 8.45am - 5.15pm
Thursday:  8.45am - 5.15pm
Friday: 8.45am - 4.45pm

 

Our fax number is 01553 691663

 

 Out of Hours Emergencies

 

For emergencies outside normal office hours, including weekends and public holidays, please use our Out of Hours Emergency number: 01553 616601

 

Address

 In Writing

 

Borough Council of King's Lynn & West Norfolk

Kings Court

Chapel Street

King's Lynn

Norfolk

PE30 1EX

 

DX 57825 King's Lynn

 

 Office Opening Hours

 

There are Council Information Centres in King's Lynn, Hunstanton, and Downham Market. Please check below for the opening times of each office.

 

At any of our Council Information Centres you can:

  • Get advice and information
  • Arrange delivery of any council service
  • Make a payment for council services - no cash accepted 
  • Submit applications along with supporting documentation or evidence
  • Get assistance and advice in completing application forms

King's Lynn Office Opening Times

 

Day Opening Hours
Monday: 8.45am - 5.15pm
Tuesday: 8.45am - 5.15pm
Wednesday: 9.30am - 5.15pm
Thursday:  8.45am - 5.15pm
Friday: 8.45am - 4.45pm

 

Hunstanton and Downham Market Offices Opening Times

 

Day Opening Hours
Monday: 9.00am - 5.00pm
Tuesday: 9.00am - 5.00pm
Wednesday: 9.00am - 5.00pm
Thursday: 9.00am - 5.00pm
Friday: 9.00am - 4.45pm

 

Please note the Hunstanton and Downham Market offices are closed everyday between 1.00pm - 2.00pm

 

 Community Information Points

 

There are a number of Community Information Points located in rural areas where council services can be accessed via the Internet.

 

Feedback

 Providing Feedback

 

We appreciate and welcome your feedback to continually improve the services we deliver.

 

To comment about our services generally, please  complete our Customer Comments eForm

 

To comment about individual website pages, please select the appropriate Govmetric Smiley face in the right-hand column. Should you wish us to personally reply to any comment left via GovMetric, please leave either an e-mail address or telephone number. 

 

Last updated: 27 November 2013
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