Contact Us

We want to make access to our services as easy as possible for our customers. The information below details our current opening times, office locations and various ways to contact us.

Online Form

Use the online electronic form: General Enquiry eForm

Once you have submitted the form, we aim to respond within 24hours. If you include your email address, you will also receive an automated email confirming the same details.

Email

For all enquires please email us on contact@west-norfolk.gov.uk

Telephone

Contact our Council Information Centre on 01553 616200

Our telephone opening hours are:

Day	Opening Hours
Monday:	8:00am - 6:00pm
Tuesday:	8:00am - 6:00pm
Wednesday:	8:00am - 6:00pm
Thursday:	8:00am - 6:00pm
Friday:	8:00am - 6:00pm
Saturday:	9.00am - 12.00pm

Our fax number is 01553 691663

Out of Hours Emergencies

For emergencies outside normal office hours, including weekends and public holidays, please use our Out of Hours Emergency number: 01553 616601

In Writing

Borough Council of King's Lynn & West Norfolk

Kings Court

Chapel Street

King's Lynn

Norfolk

PE30 1EX

DX 57825 King's Lynn

Office Opening Hours

There are Council Information Centres in King's Lynn, Hunstanton, and Downham Market. Please check below for the opening times of each office.

At any of our Council Information Centres you can:

Get advice and information
Arrange delivery of any council service
Make a payment for council services - no cash accepted
Submit applications along with supporting documentation or evidence
Get assistance and advice in completing application forms

King's Lynn Office Opening Times

Day	Opening Hours
Monday:	8.45am - 5.15pm
Tuesday:	8.45am - 5.15pm
Wednesday:	9.30am - 5.15pm
Thursday:	8.45am - 5.15pm
Friday:	8.45am - 4.45pm

Hunstanton and Downham Market Offices Opening Times

Day	Opening Hours
Monday:	9.00am - 5.00pm
Tuesday:	9.00am - 5.00pm
Wednesday:	9.00am - 5.00pm
Thursday:	9.00am - 5.00pm
Friday:	9.00am - 4.45pm

Please note the Hunstanton and Downham Market offices are closed everyday between 1.00pm - 2.00pm

Community Information Points

There are a number of Community Information Points located in rural areas where council services can be accessed via the Internet.

Providing Feedback

We appreciate and welcome your feedback to continually improve the services we deliver.

To comment about our services generally, please complete our Customer Comments eForm

To comment about individual website pages, please select the appropriate Govmetric Smiley face in the right-hand column. Should you wish us to personally reply to any comment left via GovMetric, please leave either an e-mail address or telephone number.

Last updated: 02 November 2012