Birthdays between
Below are some frequently asked questions in connection with the scheme.
Applications can be made:
No, the bus pass is free. However, there will be a fee charged for replacing lost passes. If you have had your pass stolen and have a crime number there will not be a charge made.
You can travel between 8.30am and 11.00pm Monday to Friday and all day at weekends and bank holidays, this applies to all journeys in Norfolk. If you are travelling outside of Norfolk you may only be entitled to travel from 9.30am, it is recommended that you check with the local authority with regard to their start time. The scheme applies to local bus and coach services (not National Express) and does not apply to rail services. Please note there is free travel at all times within Norfolk for blind people.
There are more details about evidence required on the application form. Please note that if medical evidence is required to support your application it must be obtained by the applicant. This must be signed by the Doctor/Qualified Nurse and have the Doctor’s stamp on it. Any associated costs will not be able to be claimed back from the Council.
Bank statement, benefit book/award letter, council tax bill, driving licence (both photocard and paper part of new style), Doctor's letter, letter or statement from HMRC, medical or optical prescription, NHS medical card, pension book or utilities bill (not credit card or mobile phone bill).
Passport, NHS card, driving licence (both photocard and paper part of new style), a statement of entitlement to a pension, or birth certificate (and marriage certificate where appropriate).
If you move within the borough you should notify us of your new address by telephoning 01553 616616 or email buspass@west-norfolk.gov.uk with your new address details. If you move out of the borough you will need to register with your new council and return your King’s Lynn & West Norfolk pass to the offices at King’s Court, King’s Lynn.
Medical evidence is required for this. Your bus pass will be issued with a ‘plus one’ indicator which means you can travel with a companion. Please note that this service is within Norfolk only, if travelling outside of the County the companion may be charged.
Please destroy your old bus pass by cutting it up.
No. Under the new scheme if you require a travelling companion your bus pass will have a C1 logo on it. If you have received your new bus pass and this is not on the front you will need to telephone 01553 616616 or email buspass@west-norfolk.gov.uk to notify us, medical evidence is required that you need a travelling companion .
The expiry dates are four years from your next birthday, therefore, all expiry dates will be different.
You can either telephone us on 01553 616616 or email buspass@west-norfolk.gov.uk with the details as they are and the correct details, your address and your date of birth.
You can either telephone us on 01553 616616 or email buspass@west-norfolk.gov.uk to leave your details and someone from the Concessionary Bus Permit team will contact you.
You need to either send a cheque for £8.00 into the Borough Council Offices quoting your full name, address and date of birth and that the payment is for a replacement bus pass or visit any of the Council Offices to make the payment. A new photograph is not required. The bus pass takes 7-10 working days to be delivered.
Contact us on the telephone number below or by email and provide your crime reference number and a replacement bus pass will be ordered for you. A new photograph is not required. The bus pass takes 7-10 working days to be delivered.
If you have any further questions please contact us by telephoning 01553 616616 or email buspass@west-norfolk.gov.uk